What shipping options are available?
Twin Elegance is pleased to offer complimentary shipping to orders over $300 shipped within the U.S through USPS. International shipping charges will be calculated at checkout. The cost of international taxes and duties are the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.
Do you ship Internationally?
We will gladly ship to any country in the world via DHL. NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE FINAL SALE.
How can I follow my order and shipping status?
Our pieces are handcrafted to order especially for you and will take 3-4 weeks for production and shipping. Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number.
Twin Elegance is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. We trust that customers are providing us with reliable, safe delivery addresses. You can reach out to our support team at email@example.com for further assistance.
What is your return policy?
We aim to keep our customers happy and want you to love your jewelry. However, because most of our jewelry are "made to order" especially for you, pre-order items cannot be returned.
Prior to shipping, your jewelry is carefully inspected and packed with care to make sure that it does not have any defects. If you are not satisfied with your "made to order" jewelry in any way, please reach out to us at firstname.lastname@example.org. Our goal is to make sure that you are happy with your investment.
In stock items that are immediately ready to ship via our website may be returned within 7 business days after the item is received. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE US ARE FINAL SALE.
How can I make returns
Please email email@example.com with your order number and we will email you instructions. Returned items must be in new, unworn condition and should include all Twin Elegance packaging. All purchases shipped outside of the US are final sale.
Return Shipping Cost
Return shipping costs will not be refunded. The customer is responsible for all return shipping costs unless the item was received damaged or you received the incorrect item. To start a return, contact us at firstname.lastname@example.org.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.