Shipping + Returns

 

What shipping options are available?
Twin Elegance is pleased to offer complimentary shipping to orders over $300 shipped within the U.S.  International shipping charges will be calculated at checkout.

Do you ship Internationally?
We will gladly ship to any country in the world via DHL. NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE UNITED STATES ARE FINAL SALE. 

How can I follow the status of my order?
Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number. 

Missing/Lost/Stolen Package?
Twin Elegance is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. We trust that customers are providing us with reliable, safe delivery addresses. You can reach out to our support team at customercare@twinelegance.com for further assistance.

RETURNS

What is your return policy?

We aim to keep our customers happy and want you to love your jewelry.   If you are not satisfied with your order in any way, you may return it within 7 business days after the item is received.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.


NOTE: ALL ORDERS SHIPPED OUTSIDE OF THE US ARE FINAL SALE.

How can I make returns or exchanges?
Please email customercare@twinelegance.com with your order number and we will email you instructions. Returned items must be in new, unworn condition and should include all Twin Elegance packaging. All purchases shipped outside of the US are final sale.

Return Shipping Cost

Return shipping costs will not be refunded. The customer is responsible for all return shipping costs unless the item was received damaged.   To start a return, contact us at customercare@twinelegance.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Personalized or custom items are always final sale.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.