Since your jewelry is made to order, we move very quickly to get your order started. Please contact us at firstname.lastname@example.org within 8 hours of placing your order. We will review your request and advise you if we are able to cancel your order. Once
you have been provided tracking information via email, your order cannot be
We believe that girls should be empowered and inspired to lead. That's why Twin Elegance is committed to donating 5% of all sales proceeds to programs that are helping to shape the next generation of female leaders. Here is a list of our charity partners.
proper care, Twin Elegance jewelry can be enjoyed for generations. Air
pollutants, dust, perspiration, perfumes, lotions, hairspray, make-up, sun tan
lotion, deodorant, body oils and other natural elements can dull the appearance
of gemstones and precious metals. Because of this, it is always good practice
to wipe down your jewelry with a cotton cloth after wear. Use a professional
jewelry polishing cloth to restore your jewelry’s luster, especially in the
case of sterling silver, which can tarnish over time. We do not recommend wearing
any jewelry while bathing, showering or swimming. Fresh water, salt water and
chlorinated water can damage precious metals and cause them to dull or erode.
Chlorinated water, in particular, can damage and discolor silver/gold-plated
jewelry. Soapy water from bathing and showering can also wear down plated
jewelry and cause discoloration and dullness.
If you should experience a need for repair
on any Twin Elegance jewelry, please email email@example.com.
Please reference your Name, Order Number and Repair Issue. You will be provided
a Repair Authorization Number, which must be clearly labeled on the package. Twin
Elegance will repair at no charge any breakage caused by manufacturer defect
within 120 days of receipt of purchase. Repairs needed after 120 days or deemed
to be caused by misuse will incur a repair charge at the customer’s expense.
Repairs will be assessed on an individual basis.
proper care, your Twin Elegance jewelry will last for generations. We use only
solid sterling silver as the base for our vermeil jewelry. In addition, we use
a minimum 2.5-micron coat of 18k yellow gold to ensure longevity.
Yes, please contact firstname.lastname@example.org with the product ID and your desired materials and will create and email you an estimate. Once we have agreed on the price and materials we, you will proceed with payment and production.
Twin Elegance is pleased to offer
complimentary shipping and returns on all orders shipped within the U.S.
Twin Elegance nspired is not responsible for packages stolen from
doorsteps/mailboxes/delivery addresses, so please make the necessary
arrangements to receive your package.