Help Center

Contact customercare@twinelegance.com to check the status of your order. Please include your order confirmation number so that we may better assist you.

Twin Elegance accepts all major credit cards, as well as the following:  Visa, Mastercard, American Express,  Apple Pay, Google Pay, PayPal Express and Shopify Pay.

Please contact us at any time via email at customercare@twinelegance.com. 

Yes, please sign up for our email list via the footer of our website to receive a 10% discount code on your first Twin Elegance purchase.

Since your jewelry is made to order, we move very quickly to get your order started.  Please contact us at customercare@twinelegance.com within 8 hours of placing your order.  We will review your request and advise you if we are able to cancel your order.  Once you have been provided tracking information via email, your order cannot be canceled.

Sales tax will be determined at checkout and will vary based on the State or Country in which you reside. 

We believe that girls should be empowered and inspired to lead.  That's why Twin Elegance is committed to donating 5% of all sales proceeds to programs that are helping to shape the next generation of female leaders.  Here is a list of our charity partners. 

You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

All Twin Elegance jewelry arrive nicely wrapped in our lovely custom packaging accompanied by an affirmation creation card to motivate our buyers to embrace their uniqueness. 

Yes, you will be prompted to include a personalized gift message during checkout. Your message will be hand-written on a Twin Elegance note card included with your purchase.

Twin Elegance e-gift cards are for sale in all denominations. Your e-gift card will be emailed to your desired recipient.

With proper care, Twin Elegance jewelry can be enjoyed for generations. Air pollutants, dust, perspiration, perfumes, lotions, hairspray, make-up, sun tan lotion, deodorant, body oils and other natural elements can dull the appearance of gemstones and precious metals. Because of this, it is always good practice to wipe down your jewelry with a cotton cloth after wear. Use a professional jewelry polishing cloth to restore your jewelry’s luster, especially in the case of sterling silver, which can tarnish over time. We do not recommend wearing any jewelry while bathing, showering or swimming. Fresh water, salt water and chlorinated water can damage precious metals and cause them to dull or erode. Chlorinated water, in particular, can damage and discolor silver/gold-plated jewelry. Soapy water from bathing and showering can also wear down plated jewelry and cause discoloration and dullness.

When not in use, store your jewelry in your Twin Elegance gift box.

If you should experience a need for repair on any Twin Elegance jewelry, please email customercare@twinelegance.com. Please reference your Name, Order Number and Repair Issue. You will be provided a Repair Authorization Number, which must be clearly labeled on the package. Twin Elegance will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. 

We source various components of our products from New York and India and our handcrafted pieces are made in India. 

Yes, we are proud to produce our products with ethically sourced materials, including non-conflict precious metals and natural gemstones.

With proper care, your Twin Elegance jewelry will last for generations. We use only solid sterling silver as the base for our vermeil jewelry. In addition, we use a minimum 2.5-micron coat of 18k yellow gold to ensure longevity.

Yes, our jewelry is hypoallergenic and nickel free, and is made of only sterling silver, 18k gold vermeil, and natural gemstones. 

Yes,  please contact customercare@twinelegance.com with the product ID and your desired materials and will create and email you an estimate.  Once we have agreed on the price and materials we, you will proceed with payment and production. 

We’ve included a convenient size guide next to the size dropdown on each ring product page. Click the question-mark icon to open the size guide.

Twin Elegance is pleased to offer complimentary shipping and returns on all orders shipped within the U.S.  Twin Elegance nspired is not responsible for packages stolen from doorsteps/mailboxes/delivery addresses, so please make the necessary arrangements to receive your package.