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FAQs

FREQUENTLY ASKED QUESTIONS

How can I check an order I placed on twinelegance.com?

What payment methods can I use?

Do you offer discounts to first time customers?

Can I cancel my order once it has been placed?

Will I be charged sales tax on my purchase?

How much of Twin Elegance proceeds go to charity?

How do I redeem a gift card or promotion code?

What is included with my Twin Elegance purchase?

Can I include a personalized gift message with my purchase?

How do I purchase an Twin Elegance gift card?

How do I care for my Twin Elegance jewelry?

How should I store my Twin Elegance jewelry?

How can I get an item repaired?

Where are Twin Elegance pieces made?

Is Twin Elegance Jewelry made of responsibly sourced materials?

Will my Twin Elegance jewelry tarnish or will the gold vermeil wear off?

Is the jewelry hypoallergenic and nickel free?

Can I order Twin Elegance Jewelry in solid gold?

How do I know which size ring to order?

What shipping options are available?