Help Center

Contact customercare@twinelegance.com to check the status of your order. Please include your order confirmation number so that we may better assist you.

Twin Elegance accepts all major credit cards, as well as the following:  Visa, Mastercard, American Express,  Apple Pay, Google Pay, PayPal Express and Shopify Pay.

Please contact us at any time via email at customercare@twinelegance.com. 

Yes, please sign up for our email list via the footer of our website to receive a 10% discount code on your first Twin Elegance purchase.

Since your jewelry is made to order, we move very quickly to get your order started.  Please contact us at customercare@twinelegance.com within 8 hours of placing your order.  We will review your request and advise you if we are able to cancel your order.  Once you have been provided tracking information via email, your order cannot be canceled.